How to Play ‘The Pawfect Journey’ this Christmas

Welcome We Bare Bears to Singapore by helping them find their missing stuff and win prizes!

We Bare Bears have landed at the malls of Frasers Property* this Christmas, so come join in the beary paw-some fun with your family!

From 28 November to 22 December 2018, play ‘The Pawfect Journey’ game in the all-new Frasers Experience (FRx) app, and stand to win over $250,000 worth of prizes. The FRx app will also be launching on 28 November 2018, so be sure to download it, register as an FRx member, and start playing!

*Available at Anchorpoint, Bedok Point, Causeway Point, Changi City Point, Northpoint City, Robertson Walk, The Centrepoint, Valley Point, Waterway Point and YewTee Point.

Help We Bare Bears Find Their Stuff

While exploring Singapore this Christmas, We Bear Bares have lost some of their stuff in our malls, so make their journey paw-fect again by helping them find their missing things.

Simply download the new FRx App on 28 November, and tap on ‘The Pawfect Journey’ on the main page or the menu bar.

You will then be led to the game card page, where you will see 6 items that We Bare Bears have lost. Locate each item within a mall, scan the QR code and stand to win Frasers Property Digital Gift Cards, retailer eVouchers or other attractive prizes! These items will be refreshed daily.

Hint: Look for the bears’ stuff at the common areas within our malls!

(Left) Game home page (Middle) Enable location services to start playing (Right) Find the 6 items on your game card within the mall (items will be refreshed daily).

All the prizes that you’ve won will be added either to your rewards tab or your e-wallet, which you can also access via the bottom menu bar in the FRx App.

Share with us all about your Pawfect Journey in our malls by tagging us in your pictures! Upload your pics on Instagram and tag @fraserspropertysingapore and #FrasersxWeBareBears. Have an un-bear-liveable good time!

Live Games

On top of the daily games, achieve #squadgoals with us in exciting live games at 4 of our malls*! Happening every Saturday in December (1, 8, 15 and 22 December), get to make new friends in these team games and win your share of Frasers Property digital gift cards worth $12,000!

*Live game events available on different dates at Causeway Point, Waterway Point, YewTee Point and Northpoint City. Refer to the schedule below:

Mark these dates on your calendar!

Each live game is limited to the first 120 participants who register at the respective malls at 1pm on the game day. All participants have to be at least 18 years of age.

There’ll be 2 simple tasks in our live games, which will challenge your speed and teamwork!

Task 1: Your Squad’s  3 QR Code Hunts

a) At the live game venue, you will be randomly assigned a Bear character upon registration – Grizz, Pan Pan or Ice Bear.

b) Once you’re aware which Bear character you’ve been assigned, randomly form a 3-pax #bearsquad with 2 other Bears (ie. If you are Grizz, form your squad with Pan Pan and Ice Bear).

c) Based on the clues issued to each team member, search for the three remaining We Bare Bear items located within the mall and scan its QR code.

d) Once your squad has scanned all 3 different QR codes, your squad can move on to Task 2.

Task 2: Squad Tower Challenge

The squads that have completed all 3 scans within the stipulated timing, will report back at the event area to attempt task 2.

Task 2: From a tower of blocks, pull out one block at a time without toppling the tower. The winning squad will be the first team that pulls out the most number of blocks within 1 minute, while keeping the tower intact.

Bear-ttle it out at our semi-final games at Causeway Point, Waterway Point and YewTee Point, where you can win these prizes:

  • 1st prize for winning squad: A $500 Digital Gift Card for each squad member (A total of $1,500 worth of Digital Gift Cards for the entire team).
  • 3 consolation prizes for runner-up squads: A $20 Digital Gift Card for each squad member (A total of $60 worth of Digital Gift Cards per squad).

The final games will be held at Northpoint City, where you can stand to win:

  • 1st prize for winning squad: $2220 worth of Digital Gift Cards for each squad member (A total of $6660 worth of Digital Gift Cards for the whole team).
  • 5 consolation prizes for runner-up squads: $20 worth of Digital Gift Cards for each squad member (A total of $60 worth of Digital Gift Cards for one squad).

Beary good luck to you and we’ll catch you at our malls!

How to Redeem What You’ve Won

a) Frasers Points

Check how much Frasers Points you’ve earned in your e-wallet.

If you receive Frasers Points, your points will be instantly reflected in your e-wallet within the FRx app. Accumulate Frasers Points to redeem Digital Gift Cards or retailer eVouchers from the in-app catalogue.

b) Frasers Property Digital Gift Card

Check your total number of Digital Gift Cards in your Digital Gift Card balance.

If you win a Digital Gift Card, it will be automatically added to your e-wallet and reflected within your Digital Gift Card balance in the FRx app. You can start using your Digital Gift Card instantly to offset payments at participating stores.

c) eVoucher

Check “My Rewards” to see the instant rewards you can enjoy.

If you win a retailer eVoucher, it will be automatically added to “My Rewards” under your e-wallet. Simply flash your eVoucher in-store to off-set payments instantly.

d) Physical Gift

If you’ve won a physical gift, it will also be reflected in “My Rewards”.

If you score a retailer product, you can find it deposited  in “My Rewards” under your e-wallet. Head down to the Customer Service counter of the respective mall and collect your prize before the expiry date. Flash your screen to our Customer Service staff to redeem your prize.

Frequently Asked Questions

What can I win?

There are over $250,000 in prizes to be won, including Frasers Digital Gift Cards, eVouchers and retailer products .

Where can I play ‘The Pawfect Journey’?

You can play the in-app game, ‘The Pawfect Journey’ daily at any of the 10 malls of Frasers Property:

  • Anchorpoint
  • Bedok Point
  • Causeway Point
  • Changi City Point
  • Northpoint City
  • Robertson Walk
  • The Centrepoint
  • Valley Point
  • Waterway Point
  • YewTee Point

Where can I play the live games?

You can play the weekly live games at these 4 malls:

  • Causeway Point – 1 December 2018, 1.30pm
  • Waterway Point – 8 December 2018, 1.30pm
  • YewTee Point – 15 December 2018, 1.30pm
  • Northpoint City – 22 December 2018, 1.30pm

How often can I play ‘The Pawfect Journey’?

Every day from 28 November to 22 December 2018, we will be releasing 6 different We Bare Bears items in the app daily. The items will be refreshed daily.

How often can I play the live game?

You can play the live games every Saturday in December (1, 8, 15 and 22 December). Do note that each live game is available on a different date at Causeway Point, Waterway Point, YewTee Point and Northpoint City.

Mall Date / Time Venue
Causeway Point 1 December 2018
2pm to 3pm
Level 1, Main Atrium
Waterway Point 8 December 2018
2pm to 3pm
Level 1, Village Square
YewTee Point 15 December 2018
2pm to 3pm
Level 1, Atrium
Northpoint City 22 December 2018
2pm to 3pm
Level 1, South Atrium

I won something! How do I redeem it?

Your winnings will be automatically deposited to your FRx e-wallet. Refer to the “How to Redeem What You’ve Won” section on how to redeem and enjoy different prizes.

Can I scan the items but at different malls?

Yes. You can scan the QR code of the daily items across different malls. However, each unique item can only be scanned once, regardless of which mall of Frasers Property it is located at.

Received one of these pop-ups? Follow the steps below.

Why I can’t scan the QR code?

Please ensure that your location is turned on. When playing ‘The Pawfect Journey’ in the Frasers Experience app, you are required to be in any of the 8 participating malls of Frasers Property when you scan the QR code.

Go to your Settings > Frasers Experience App > Location > and set it to “While Using”.

I can’t see ‘The Pawfect Journey’ in my Frasers Experience app.

Please ensure that you have downloaded the Frasers Experience (FRx) app. Search for “Frasers Experience” in the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices).

I can’t remember my Frasers Experience app login password.

Upon launching the app, select FORGOT PASSWORD on the main page. Enter your email address and submit. You will receive a temporary password to your registered email address (or SMS if you do not have a registered email address). Please note that this password is CASE SENSITIVE.

How do I login if I am registering to be a member for the first time?

Download the Frasers Experience app. Search for “Frasers Experience” in the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices). Register with your email address an alpha-numeric password of your choice. Please note that your password is CASE SENSITIVE.

I can’t download the latest Frasers Experience app.

Please note the Frasers Experience app requires a minimum iOS 11 (for iOS mobile devices) or Android 7.0 (for Android mobile devices).

I can’t figure it out. Where can I get more help?

You may refer to the full Frasers Experience FAQ. If you still require more help, look out for our on-ground staff or please approach our customer service. Alternatively, you can send us an email to FRhelp@frasersproperty.com.

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