What Is Frasers Tribal Quest?

Frasers Tribal Quest
Follow the animal trail as it leads you to $380,000 worth of gift cards, vouchers and prizes!

Frasers Tribal Quest is a mall-wide hunt happening across 12 Frasers Centrepoint Malls from 8 to 30 June 2017. Everyone is invited to take part in this fun and engaging game suitable for the whole family! All you need is your smartphone, the Frasers Rewards App and of course, to be a Frasers Rewards Member!

Once you download (new members) or update (existing members) your Frasers Rewards App on 8 June, you will be able to access Tribal Quest via the main page or the menu bar.

Daily Quests

In your game card, you will see 6 animal icons. The animals will be refreshed daily, and once you locate each animal within the mall, scan the QR code and you will be entitled to spin the wheel to win Frasers Centrepoint Malls Gift Cards, retailer vouchers or other attractive prizes! Hint: the animals can be found at the common areas within the mall, or even in the stores!

Frasers Tribal Quest
(Left) Game home page (Middle) Enable location services to start playing (Right) Hunt for the 6 animals on your game card within the mall (animals will be refreshed daily)
Frasers Tribal Quest
(Left) Scan the QR code of the animal (Right) Spin and win prizes!

All the prizes that you’ve won will be stored as e-vouchers in your eWallet, which you can also access via the menu bar in the Frasers Rewards App. To redeem your e-vouchers, refer to the instructions stated on the voucher.

We’d like to know how your hunt went, so do tag us in your pictures when you share them on Instagram by tagging @fraserscentrepointmalls and #fraserstribalquest. Most important, have fun and win lots of prizes!

Live Games

On top of the daily quests, you can also take part in the live games happening at 5 of our malls. Limited to the first 100 participants to register at the respective malls at 12pm on the game day, this game is a test of your knowledge of the mall, the speed at which you can navigate the malls, and your word puzzle solving skills!

Frasers Tribal Quest
Mark these dates on your calendar!

Here’s what you need to know:

1. Register your interest at the respective Mall Atrium on the event day from 12pm. For The Centrepoint only, there will be 3 rounds in total.
2. For each live game, only the first 100 registrants will be entitled to participate. Note: All participants have to be at least 18 years of age.
3. Gather at the respective Mall Atrium again at the time given by the event emcee. A clue will be released before the official flag off.
4. Use the clue given by the emcee to locate the special animal within the mall and be the first to find and scan its QR code. Check out our Facebook page on the event day, where we’ll reveal the special animal!
5. But that’s not all! After scanning the QR code, a word puzzle will pop up and with the answer in mind, be the first to head back to the Mall Atrium to reveal the correct answer to win.

Now that you know how Tribal Quest works, we look forward to seeing you at our malls! Click here for frequently asked questions, or click here for the full terms and conditions.

Redemption of e-Vouchers

Redeem the prizes in your eWallet before they expire! All you have to do is head to the stores or the respective Customer Service Counter for redemption. Find out more details below:


And once you are at the store or Customer Service Counter, follow these steps to redeem:

Frequently Asked Questions

What can I win?

We have gathered up to $380,000 in prizes from Frasers Centrepoint Malls Gift Cards to retailer vouchers for your quest.

Where can I play?

You can play at any of the 12 Frasers Centrepoint Malls.

  • Anchorpoint
  • Bedok Point
  • Causeway Point
  • Changi City Point
  • China Square Central
  • Eastpoint Mall
  • Northpoint
  • Robertson Walk
  • The Centrepoint
  • Valley Point
  • Waterway Point
  • YewTee Point

How often can I play?

Every day from 8 to 30 June 2017, we will be releasing 6 different Tribal Quest animals in the app daily. The animals will be refreshed daily.

I won something! How do I redeem it?

Your winnings will be automatically deposited into your app eWallet. You can find the eWallet in the menu, in the Frasers Rewards App. To redeem your prize, simply follow the instructions to either redeem at the store or at our customer service.

Can I scan the animals but at different malls?

Yes. You can scan the QR code of the daily animals across different malls. However, each unique animal can only be scanned once regardless of which Frasers Centrepoint Malls they are located at.

Frasers Tribal Quest
Received one of these pop-ups? Follow the steps below.

Why I can’t scan the QR code?

Please ensure that your location is turned on. Tribal Quest requires you to be in any one of our Frasers Centrepoint Malls when you try to scan the QR code.

Go to your Settings > Frasers Rewards App > Location > and set it to “While Using”.

I couldn’t see the Tribal Quest game in my Frasers Rewards app.

Please ensure that you have the latest version of the Frasers Rewards app. Search for “Frasers Rewards” in the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices). Select UPDATE for Frasers Rewards app.

I can’t remember my Frasers Rewards app login password.

Upon launching the app, select FORGOT PASSWORD on the main page. Enter your NRIC (e.g S1234567A) and submit. You will receive a temporary password to your registered email address (or SMS if you do not have a registered email address). Please note that this password is CASE SENSITIVE.

How do I login if I am registering to be a member for the first time?

Download the Frasers Rewards app. Search for “Frasers Rewards” in the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices). Register with your NRIC and an alpha-numeric password of your choice. Please note that your password is CASE SENSITIVE.

I can’t download the latest Frasers Rewards app.

Please note the Frasers Rewards app requires a minimum iOS 8.0 (for iOS mobile devices) or Android 4.0 (for Android mobile devices).

I can’t figure it out. Where can I get more help?

You may refer to the full Frasers Rewards FAQ. If you still require more help, look out for our Tribal Quest ambassadors or please approach our customer service. Alternatively, you can send us an email to FRhelp@fraserscentrepoint.com.

Terms & Conditions

The “Frasers Tribal Quest Daily Games” are open to all Frasers Rewards members, employees of Frasers Centrepoint Property Management Services Pte Ltd, its advertising agencies, retail tenants of Frasers Centrepoint Malls, and their immediate families.

The “Frasers Tribal Quest Live Games” on June 10, 11, 17, 18 and 24 are only open to Frasers Rewards members who are at least 18 years of age. Employees of Frasers Centrepoint Property Management Services Pte Ltd, its advertising agencies, retail tenants of Frasers Centrepoint Malls, and their immediate families are automatically disqualified from participating in the Live Games.

No third party entries, bulk entries or entries submitted by agents will be accepted in the Daily Games or Live Games.

Frasers Centrepoint Malls (“FCM”) reserves the right to verify the eligibility of each participant and may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry. The prizes may be withheld until and unless FCM is satisfied with the verification.

1. The Frasers Tribal Quest (“Game”), as described in this document, is organised and promoted by Frasers Centrepoint Malls (“FCM”) and the “game period” is from 8 June 2017 to 30 June 2017 (23:59pm).

2. Prizes are worth $380,000 in total, including Frasers Centrepoint Gift Cards, e-voucher and physical gifts.

3. To qualify for the Daily Games:

  • Participants must be a Frasers Rewards member. Non-members may register for free here and accept the full Frasers Rewards membership terms & conditions.
  • Participants must access the Game via the Frasers Rewards app with their member account login.
  • Once registered, each participant will be issued a daily unique game card with 6 random animal icons within the 23-day Game Period. Participants must match the animals on the daily game card to the animal icons found along the common areas and retail stores across any of the 12 Frasers Centrepoint Malls. Upon verification of a match, participants can spin an in-app wheel for a chance to win prizes. The Game Card will reset at 00:00HR of the next day (e.g. Day 2, 9 June 2017).
  • During the game play, participants must be physically present at any of the 12 Frasers Centrepoint Malls and allow Frasers Rewards app to access device location.

4. The (“Game Period”) runs for twenty-three (23) days, from 8 June 2017 to 30 June 2017. The official time is Singapore GMT+8.

5. The Game comprised of a (“Play”) element that gives each participant a chance to win prizes for each animal match.

6. The Frasers Tribal Quest Live Games (“Live Games”) is only happening at Bedok Point on 10 June, Causeway Point on 11 June, Eastpoint Mall on 17 June, YewTee Point on 18 June and The Centrepoint on 24 June.

Prizes at the (“Live Games”) will be given out as follows:

  • Bedok Point
    1 x $1,000 Frasers Centrepoint Malls Gift Card
    9 x $20 Frasers Centrepoint Malls Gift Card
  • Causeway Point
    1 x $1,000 Frasers Centrepoint Malls Gift Card
    9 x $20 Frasers Centrepoint Malls Gift Card
  • Eastpoint Mall
    1 x $1,000 Frasers Centrepoint Malls Gift Card
    9 x $20 Frasers Centrepoint Malls Gift Card
  • YewTee Point
    1 x $1,000 Frasers Centrepoint Malls Gift Card
    9 x $20 Frasers Centrepoint Malls Gift Card
  • The Centrepoint
    1 x $2,000 Frasers Centrepoint Malls Gift Card
    4 x $20 Frasers Centrepoint Malls Gift Card1 x $3,000 Frasers Centrepoint Malls Gift Card
    4 x $20 Frasers Centrepoint Malls Gift Card1 x $5,000 Frasers Centrepoint Malls Gift Card
    4 x $20 Frasers Centrepoint Malls Gift Card

7. To qualify for the Live Games:

  • Participants must be a Frasers Rewards member, and must abide by all the terms governing Frasers Rewards membership. Employees of Frasers Centrepoint Property Management Services Pte Ltd, its advertising agencies, retail tenants of Frasers Centrepoint Malls, their immediate families and associated agencies are not eligible for this game.
  • Participants will be required to register at the respective mall atrium at 12pm on the Live Game day, and to present identification to confirm at least 18 years of age.
  • Only the first 100 participants to register at the mall atrium will be able to join in the Live Game. (For The Centrepoint only, the first 150 participants are entitled to participate.)
  • All registered participants are to return to the mall atrium given by the event crew at the time of registration, and a clue will be given.
  • For a chance to win, each participant must locate the special animal, scan the QR code on the animal, and solve the word puzzle.
  • The first person to return to the stage with the correct answer to the word puzzle wins.
  • Only one chance will be given for guessing the word puzzle. Your answer needs to be given to the game master verbally.

8. For avoidance of doubt, the eligibility of all entries would be subject to FCM’s decision. All matters relating to the Game is final, conclusive and binding on all participants and no correspondence will be entertained.

9. FCM reserves the right to verify the validity of all registrations and reserves the right to disqualify any winner:

  • who is found to have tampered with the Game process;
  • who is found to have participated in the Game under circumstances that are not in accordance with these terms and conditions;
  • who has, in the opinion of FCM, engaged in any unlawful or other improper conduct which jeopardises, or may jeopardise, the fair and proper conduct of the Game; and/or who has engaged in conduct in participating in the Game which is unlawful, fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Game and/or FCM.

10. FCM’s legal rights to recover damages or other compensation from such disqualified persons are reserved.

11. If any prize is unclaimed or uncollected within the stipulated timeframe, the prize shall be deemed as unclaimed or unaccepted and will be forfeited. FCM will not be responsible should any winner fail to redeem the prize within the specified date.

12. FCM assumes no responsibility and is not liable for any costs, charges or expenses which a winner may be required to pay at any time in connection with a Prize or in order to attend a prize collection.

13. FCM reserves the right to provide substitute prize(s) of similar value should the specified prize becomes unavailable. Cash will not be offered and the prizes are not transferable.

14. In the event of actual or suspected fraud or abuse, such as but not limited to plagiarism, and/or errors affecting the proper operation of this Game, including the allocation of more prizes than are available, FCM reserves the right to (a) end or suspend the Game, (b) amend these terms & conditions, (c) declare void the notification of winner(s) and reselection of winner(s), or any combination of these resolution methods.

15. Data of each participant will be collected, stored and processed for the purposes of administering and assessing this Game. By participating in this Game, participants consent to and grant Frasers Centrepoint Malls the right to use the Game submission (images / videos) for marketing, promotion and / or advertisement purposes, including print, audio-visual and social media, without restriction or limitation and for unlimited number of times.

16. FCM’s decision on the Game results is deemed as final and no correspondence shall be entertained.

17. FCM reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice. By continuing to take part in the Game subsequent to any revision of these terms and conditions, each participant shall be deemed to have agreed to any such new or amended terms.

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